Why don't I have the CD Cover option in my version of eCover Generator?

You will need to install the most recent version of the software to access this option. To do this:

Go to the Home page of our help desk and click on "Contact the Customer Care Team". Fill out the form with the following:

* The email address you used to purchase the product
* Your full name
* Your order number

For security reasons, don't forget to type the code you see at the bottom of the web page.

Once our Customer Service Representatives receive verification of your order, we will send the latest version to you promptly.

Before installing the new version you'll need to:

* Completely uninstall all versions of eCover Generator from your computer using the "Add/Remove Programs" in your control panel.
* Open your computer's file search program and search for anything related to "eCover" that isn't an actual eCover you've created and delete these files and folders.

Install the latest version beginning with the program and then the template setup.

WARNING: Do NOT install the templates first. Please install the program, then the template.