[Armand Morin Network Support Center] Most Popular Articles

How do I get the latest version of eBook Generator?

Mon, 14 Dec 2009 16:38:50 GMT

Go to www.netcustomerservice.com and Click on "Contact the Customer Care Team". Fill out the form with the following: * The email address you used to purchase the original eBook Generator * Your full name * Your order number For security reasons, don't forget to type the code you see at the bottom of the web page. Once our Customer Service Representatives receive verification of your order, we will send the latest version to you promptly.

How do I become an affiliate?

Sat, 19 Dec 2009 16:59:57 GMT

Thank you for your interest in promoting our products!

You can read more about our affiliate program here, and use this link to register to become our newest affiliate:

https://generatorsoftware.com/pro/affiliates/signup.php?gs

You will be sent your login and password to our affiliate center once you've completed the registration. The affiliate center will supply you with your affiliate ID, links, and promotional tools for any of the Generator Software products we are currently promoting.

How do I get the latest version of eCover Generator?

Sat, 19 Dec 2009 19:21:39 GMT

Go to the Home page of our help desk and click on "Contact the Customer Care Team". Fill out the form with the following:

* The email address you used to purchase the original eBook Generator
* Your full name
* Your order number

For security reasons, don't forget to type the code you see at the bottom of the web page.

Once our Customer Service Representatives receive verification of your order, we will send the latest version to you promptly.

Before installing the new version you'll need to:

* Completely uninstall all versions of eCover Generator from your computer using the "Add/Remove Programs" in your control panel.
* Open your computer's file search program and search for anything related to "eCover" that isn't an actual eCover you've created and delete these files and folders.

Install the latest version beginning with the program and then the template setup.

WARNING: Do NOT install the templates first. Please install the program, then the template.

What is the RegKey feature, and how do I use it?

Mon, 14 Dec 2009 16:40:36 GMT

The Regkey feature is a security measure that helps you keep track of your eBook by giving each customer their own, automatically generated, unique identification based on the customer's computer identification. This will prevent customers from sharing your eBook with others. below are the steps to enable the RegKey feature: 1. Open the eBook Generator and move through the steps to compile your eBook until you reach Step 8. 2. Check the option "Require Registration Key on Start". 3. Continue through to the final compilation page. 4. Click finish. When your customer downloads your eBook, they will be taken to a login screen that will require them to email you their user number. When you receive the email use the following steps: 1. Open the eBook Generator Regkey software provided free with your eBook Generator purchase and type in the user number they've supplied. 2. The key will automatically generate. 3. Copy and paste the key into a reply email to the customer.

Can the Registration Key feature be automated?

Mon, 14 Dec 2009 16:43:06 GMT

This feature is not currently automated. You may use the online registration feature that requires your customers to register their eBooks online. Please refer to the question: "How do I use the Disable feature and the online stats and tracking (Online Registration feature)?". Otherwise, below are the steps to enable the RegKey feature: 1. Open the eBook Generator and move through the steps to compile your eBook until you reach step 8. 2. Check the option "Require Registration Key on Start". 3. Continue through to the final compilation page. 4. Click finish. When your customer downloads your eBook, they will be taken to a login screen that will require them to email you their user number. When you receive the email: 1. Open the eBook Generator RegKey software provided free with your eBook Generator purchase and type in the user number they've supplied. 2. The key will automatically generate. 3. Copy and paste the key into a reply email to the customer.

Can I add my own images and graphics to my eCover Generator covers?

Tue, 15 Dec 2009 23:44:28 GMT

Yes, you can import images and graphics into eCover Generator. You can also design your own templates and import them, also. The following are image types eCover Generator will accept: .gif,.jpg, .jpeg, .bmp, ,ico, .emf, .wmf

My pictures aren't showing up when my eBook's finished. Why?

Mon, 14 Dec 2009 16:41:09 GMT

There are two possibilities: 1. Your image files are not stored in the same folder that your html pages are stored. This is the folder you specified in the eBook Generator. Move your image files to this folder. 2. Your image file paths are incorrectly stated in the eBook. * Verify that your image files are stored in the same folder as your html pages. * Open the first eBook page in an html editor (or other page-building program). * Delete the images and replace them with the files from the folder you specified in the eBook Generator. * Save the page * Repeat this for all pages that are missing images.

How do I get the latest version of Header Generator?

Tue, 15 Dec 2009 23:37:11 GMT

Go to www.netcustomerservice.com and Click on "Contact the Customer Care Team". Fill out the form with the following: * The email address you used to purchase the original Header Generator * Your full name * Your order number For security reasons, don't forget to type the code you see at the bottom of the web page. Once our Customer Service Representatives receive verification of your order, we will send the latest version to you promptly.

How do I use the Disable feature and the online stats and tracking (Online Registration feature)?

Mon, 14 Dec 2009 16:40:13 GMT

The first steps to using these features are to ensure that you have registered your copy of eBook Generator. Please complete these steps first: 1. Open your copy of eBook Generator 2. Click the "View" button in Step 1 3. Complete the form and follow the online instructions Once you have registered, you may now compile your first eBook and adjust your settings to allow eBook Generator to protect your eBook from unauthorized access. 1. Complete the steps to compile your eBook in Ebook Generator until you've reached Step 7. 2. At this step be sure to uncheck the option "Allow running eBook without registration". 3. Continue to click through the steps and finish compiling your eBook. When you reach the "Compilation Complete" screen, click on the "Register eBook" link. 4. A screen will be displayed with the eBook name and Author populated. * If you've already registered this book, you can click the "Assign" button/link to overwrite it. * If you haven't registered it, Click the "New eBook" link. The "Your eBook Usage Statistics" screen will be displayed. 5. Click on your eBook title. The statistics for that eBook will be displayed. When your customer opens your eBook, a login screen will be displayed. They will need to registered and receive their user name and password. This information will be displaying in the statistics scree en of your online usage statistics pages. you will be able to disable or reactivate a customer at any time from that section.

I'm getting extra pages at the end of my eBook with only pictures in them. Why?

Mon, 14 Dec 2009 16:43:40 GMT

Make sure the option "Extract from Memory" in Step 10 of the eBook Generator is unchecked. If you required your pictures to be extracted, please follow the instruction below: 1. Open the eBook Generator. 2. Click the "Next" button until you reach step 4, "Toolbar and Window Properties". 3. Make sure the "Previous/Next" option is unchecked. 4. Be sure to embed a hyperlink for the "Previous" page and "Next" page into each page of your eBook. This will ensure your customers will be able to navigate properly.

How much do you pay affiliates?

Sat, 19 Dec 2009 18:55:00 GMT

This depends on the product you are promoting. Each commission structure is listed on the main page of the Affiliate Center once you're logged in to your account.

You can access your affiliate account here:

http://affiliates.generatorsoftware.com

I tried to register my finished eBook, but it took me to an error page that said I wasn't allowed to view it. What's wrong?

Mon, 14 Dec 2009 16:42:00 GMT

Your server pages have not been set up. Below are the instructions: 1. Open eBook Generator. 2. Click the "View" button. 3. You will be taken to an online registration web page. 4. Fill out the information and follow the online instructions. 5. Resume the eBook Generator Dialog box and finish compiling your eBook.

How do I check on my affiliate commissions earned?

Sat, 19 Dec 2009 18:59:52 GMT

* Once logged in, click the "Check My Affiliate Stats" link.

* Click the "Commissions" link, which lists all commissions earned from your promotional efforts.

My Login screen disappears after only a few seconds!

Mon, 14 Dec 2009 16:42:29 GMT

The "Splash Bitmap" screen has been enabled. In order to utilize a login screen, the "Splash Bitmap" option must be unchecked. Below are the instructions: 1. Open your eBook Generator. 2. Click the "Next" button until you reach Step 3, "eBook Interface Properties". 3. Verify the at the "Enable Splash Bitmap" option is un-checked. 4. Continue to click the "Next" button until you have complied your eBook.

My Flash and multimedia files aren't displaying properly. What do I do?

Mon, 14 Dec 2009 16:41:39 GMT

1. Open your eBook in eBook Generator. 2. Click next until you reach Step 10, "Set Interface Security". 3. Check the option "Extract from memory". 4. Continue through to compile your eBook.

Why don't I have the CD Cover option in my version of eCover Generator?

Sat, 19 Dec 2009 19:25:46 GMT

You will need to install the most recent version of the software to access this option. To do this:

Go to the Home page of our help desk and click on "Contact the Customer Care Team". Fill out the form with the following:

* The email address you used to purchase the product
* Your full name
* Your order number

For security reasons, don't forget to type the code you see at the bottom of the web page.

Once our Customer Service Representatives receive verification of your order, we will send the latest version to you promptly.

Before installing the new version you'll need to:

* Completely uninstall all versions of eCover Generator from your computer using the "Add/Remove Programs" in your control panel.
* Open your computer's file search program and search for anything related to "eCover" that isn't an actual eCover you've created and delete these files and folders.

Install the latest version beginning with the program and then the template setup.

WARNING: Do NOT install the templates first. Please install the program, then the template.

Can I add my own images and graphics to my Header Generator headers?

Tue, 15 Dec 2009 23:38:05 GMT

How do I log in to the affiliate center?

Sat, 19 Dec 2009 19:01:42 GMT

The direct link to the affiliate center, along with your affiliate ID and password, is sent to you when you signup for the program.
If you have lost this introductory email and need to log in to the center, please visit this link:

http://affiliates.generatorsoftware.com

You can request that your password be retrieved and sent to you at the email address you originally used to sign up.

Can I make my headers larger?

Tue, 15 Dec 2009 23:39:31 GMT

Enlarging a header may distort the image. The headers are generated to be 600 pixels wide and 125 pixels high. We recommend the following: 1. Place the header in the center of a cell built in your webpage building software or html editor. 2. Adjust the cell size to your desired size and matching the cell background to the header image.

The "Check for Updates" button doesn't seem to work. Why?

Tue, 15 Dec 2009 23:38:47 GMT

This button has been disabled because we personally notify you when updates are available. If you are not sure whether you have the latest version follow the steps below: Go to www.netcustomerservice.com and Click on "Contact the Customer Care Team". Fill out the form with the following: * The email address you used to purchase the original eBook Generator * Your full name * Your order number For security reasons, don't forget to type the code you see at the bottom of the web page. Once our Customer Service Representatives receive verification of your order, we will send the latest version to you promptly.